My client is looking for someone that has 2+ years of experience in customer service to be a booking specialist within their customer service department in their offices in South Dublin.
Tasks
• Working as part of a team, efficiently and professionally process and log inbound telephone and email enquiries.
• Act as a trusted point of contact for all vehicle maintenance and repair requests.
• Direct vehicles into their preferred supplier network for repairs, finding the right supplier for the situation.
• Build long term proactive relationships with clients and drivers by continuing to build
on their professional image and maintaining the high standard of customer service.
• Achieve team goals as well as individual targets as outlined by your Line Manager, helping the department deliver on its wider strategy of customer service excellence.
• Increase customer survey ratings through consistently delivering excellent service and creative solutions.
• Handle complaints in line with our policy & procedure, striving for excellent outcomes for all stakeholders.
• Manage fluctuating workloads and peaks in volume whilst maintaining exceptional levels of service.
• Maintain a high standard of accuracy and compliance in your general administration.
• You will have opportunities to work with your managers and colleagues on exciting
projects to drive our business forwards.
• Undertake any reasonable role related duties which may be required from time to time by your Line Manager.
Knowledge, Skills & Experience
• Motor/Fleet industry experience is desirable but not essential – we will give you the tools and knowledge to succeed
• Pragmatic decision-making skills that allow you to take the initiative on processing information received and formulating an appropriate solution.
• Excellent telephone communications skills, allowing you to communicate effectively with both suppliers and customers in a polite, professional, friendly and diplomatic manner.
• Demonstrable record of high achievement & drive with a proven ability to deliver results.
• Team player who actively participates in shared objectives and has an enthusiasm and commitment to work towards team goals.
• Flexibility and a willingness to carry out a variety of tasks/activities as required to meet the departments objectives with a “team first” mindset.
• Excellent written communication skills allowing you to deliver effective, professional communications.
• A strong attention to detail enabling a high level of accuracy.
• Computer literate with an ability to master new platforms and systems.
• Displays strong interpersonal skills and emotional intelligence, resulting in an ability to build rapport with clients and drivers.
• Unwavering time management skills, enabling the management of fluctuating workloads through organisation and prioritisation of daily tasks.
• The ability to see issues through to completion and work to deadlines, appropriately following up on client deliverables.
• The ability to deal with and build relationships with individuals at all levels of the business, leaving you seen as approachable and willing to get involved
