Customer Operations Specialist
ON SITE – (6 Months Contract)
🕒 Full-Time
⏳ Fixed-Term Contract
Are you detail-oriented, organised, and passionate about delivering excellent customer service? We're looking for a Customer Operations Specialist to support one of Ireland's leading financial institutions as part of our growing team at Covalen.
At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years. From established sectors to cutting-edge industries, our tailored BPO solutions forge powerful partnerships, helping clients achieve their unique goals. We've built enduring relationships in Financial Services, Technology, and Utilities, working with some of the globe's largest and most forward-thinking companies.
This is a fantastic opportunity to work on-site with Partner Banking Client in Limerick, gain experience in the financial services sector, and contribute to customer and operations excellence.
🔍 Your Role at a Glance:
✅ Support customer banking operations and handle sensitive information securely
✅ Manage inbound requests and processing across key customer accounts
✅ Ensure full compliance with operational and regulatory policies
✅ Deliver efficient, accurate service within established timelines
✅ Communicate effectively across internal teams and stakeholders
🧠 What You Bring:
✔️ Strong administrative or operational experience (ideally in banking, insurance, or professional services)
✔️ Excellent attention to detail and ability to manage multiple tasks
✔️ Clear, professional communication skills – both written and verbal
✔️ Ability to work independently and as part of a collaborative team
✔️ A desire to learn and grow in a structured, high-performing environment
💡 What We Offer:
✨ Opportunity to work with a top-tier Irish bank
✨ Full training and onboarding provided
✨ Be part of a supportive and people-focused team culture
✨ Career progression opportunities through Covalen
✨ Access to employee wellbeing & development resources
💼 Equal opportunity employer:
At Covalen, we champion diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members. Our commitment to fostering an inclusive environment transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community.
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