Customer Service Executive – Fluent Dutch + German or French
Location: Dublin (Hybrid – Park West) | Working hours: Monday to Friday, 08:00–16:30
The Role
We are currently hiring a Customer Service Executive fluent in Dutch and either German or French, with strong English skills, to join a global, technology-led organisation based in Dublin.
This is a hybrid role, requiring three days per week onsite at a Park West office location. The working pattern is Monday to Friday, 08:00–16:30, working five consecutive days.
In this role, you will support customers with a wide range of queries, from everyday requests such as password resets to more complex operational issues. You will be a key point of contact, delivering a high-quality, human customer experience via phone and email.
This is not a traditional call centre environment. There is no IVR and no volume-driven culture. The focus is on ownership, problem-solving, and delivering a positive customer experience rather than simply closing cases.
You will join a highly diverse, international team with an inclusive culture that values collaboration, quality, and long-term development.
Key Responsibilities
- Acting as the first point of contact for customers and ensuring a consistently positive experience
- Owning and resolving customer issues end-to-end, with clear documentation
- Identifying trends and contributing ideas to improve processes and customer outcomes
- Collaborating with internal teams to resolve queries efficiently
What We’re Looking For
- Full fluency in Dutch and either German or Dutch + French (all C2), plus strong English (C1)
- A strong customer-first mindset and sense of urgency
- The ability to build relationships across cultures and teams
- A reliable, positive, and proactive attitude, with interest in long-term career growth
- Confidence using technology systems to manage customer records and workflows
What’s On Offer
- 25 days annual leave, increasing with years of service
- Private health care & dental cover for employees and dependants
- Pension scheme (after probation)
- Employee recognition programmes
- Income protection and life assurance
- Tuition reimbursement and access to internal learning platforms
- Discounted travel options / free onsite parking (subject to availability)
- Additional perks including free grab-and-go breakfast and lunch, tea/coffee, fruit, catered events, and wellness activities throughout the year
If you are interested, please apply or reach out for a chat to [email protected]
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