Customer Service Executive – Fluent French + Spanish or French + Portuguese

Location: Dublin (Hybrid – Park West) | Working hours: Monday to Friday, 14:30–23:00

We’re looking for a Customer Service Executive fluent in French and either Spanish or Portuguese, with strong English skills, to join a global, technology-led organisation based in Dublin.

This is a hybrid role, with three days per week onsite at our Park West office. You’ll work Monday to Friday, five consecutive days, on a late shift from 14:30 to 23:00 — ideal for candidates who prefer afternoon/evening hours.

You’ll be the trusted point of contact for customers, supporting a wide range of queries — from straightforward requests like password resets to more complex operational issues. Your goal will be to deliver a high-quality, human customer experience via phone and email.

This is not a traditional call-centre environment. There’s no IVR and no volume-driven culture. Instead, the focus is on ownership, problem-solving, and getting things right for the customer, rather than rushing through cases.

You’ll join a highly diverse, international team in an inclusive and collaborative culture that values quality, continuous improvement, and long-term career development.

What You’ll Be Doing

Act as the first point of contact for customers, ensuring a consistently positive experience
Own customer issues end-to-end, resolving queries thoroughly and documenting solutions clearly
Identify recurring issues and contribute ideas to improve processes and customer outcomes
Collaborate closely with internal teams to ensure efficient and effective resolution

What We’re Looking For

Full fluency (C2) in French and either Spanish or Portuguese, plus strong English (C1)
A genuine customer-first mindset with a strong sense of urgency and ownership
Excellent communication skills and the ability to build relationships across cultures
A positive, reliable and proactive attitude, with an interest in long-term career growth
Confidence using technology systems to manage customer records and workflows

What’s On Offer

25 days annual leave, increasing with length of service
Private health care & dental cover for employees and dependants
Pension scheme (after probation)
Income protection and life assurance
Employee recognition programmes
Tuition reimbursement and access to internal learning platforms
Discounted travel options and free onsite parking (subject to availability)
Onsite perks including free grab-and-go breakfast and lunch, tea/coffee, fruit, catered events, and regular wellness activities

If you are interested or would like a chat, please reach out to [email protected]