CUSTOMER SERVICE SPECIALIST – DUTCH SPEAKER (HYBRID, GALWAY)
Our client is a well-established, global organisation with a significant operational hub based in Galway. Supporting customers and commercial partners across Europe, this company is known for its collaborative culture, strong focus on quality, and commitment to delivering an exceptional customer experience. The Galway team plays a key role in European operations, offering a dynamic, supportive environment where ideas are welcomed and continuous improvement is actively encouraged.
This is a permanent, hybrid opportunity for a Dutch-speaking Customer Service Specialist to join a European Customer Services team, acting as a key point of contact for customers and distributors across Europe.
RESPONSIBILITIES
- Act as the first point of contact for customers and key distributors across Europe
- Process customer orders accurately via the CRM system (email, phone, fax, and online)
- Proactively communicate with customers on order status, queries, and updates
- Review and manage open customer orders on a daily basis
- Investigate and resolve order processing issues, working cross-functionally where required
- Handle email, fax, and telephone enquiries related to pricing, inventory, delivery, and general queries
- Collaborate with internal teams to ensure accurate data within SAP and other systems
- Maintain and update customer account information and communicate changes to the sales team
- Stay informed on products, inventory levels, promotions, and special requirements
- Escalate issues and potential risks to the Customer Services Team Lead
- Support continuous improvement initiatives and share ideas across the team
- Liaise with warehouse and supply chain teams regarding inventory and escalations
- Prepare customer and internal reports as required
- Build and maintain strong relationships with customers and internal stakeholders
- Comply with Quality Management System (QMS), ISO, FDA, and other regulatory requirements
- Carry out all duties in line with company policies and procedures
- Demonstrate professional behavior at all times
- Undertake additional duties and projects as assigned.
REQUIREMENTS
- Fluent Dutch speaker (essential)
- Strong customer-focused mindset
- Self-starter with the ability to take initiative
- Professional, engaging, and positive communication style
- Excellent time management and multitasking skills
- Adaptable and comfortable working with changing priorities
- Strong problem-solving and critical-thinking skills
- Comfortable working with ambiguity and evolving processes
- Excellent verbal and written communication skills
- Strong attention to detail
- Team player who can also work independently
- Confident working in a fast-paced environment
- Proficient in MS Office (Word, Excel, Outlook) and comfortable with IT systems
- Strong computer navigation and typing skills
- Professional email etiquette
- SAP or ERP system experience is a strong advantage
- Previous customer service experience preferred (healthcare industry an advantage but not essential)
For more information, please contact [email protected]
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