Location - Dublin

Contract type - Permanent

Work model - Onsite

Working hours - Monday to Friday - Day (9am - 5:30pm) or Evening shift (6pm - 2am)

Language - Vietnamese

At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years. From established sectors to cutting-edge industries, our tailored BPO solutions forge powerful partnerships, helping clients achieve their unique goals. We've built enduring relationships in Financial Services, Technology, and Utilities, working with some of the globe's largest and most forward-thinking companies.

Job Description:

We are looking for detail orientated candidates for the new role of Gen AI Annotator. The ideal candidate has previous experience in effectively coping with a fast-paced, high-pressure role in a constantly changing business environment. They will be client orientated, enthusiastic, courteous, assertive, and motivated to take charge of the development and improvement of AI LLM (large language model).

The candidate must possess a strong aptitude for working with data and excellent verbal and written communication skills. They will be flexible and analytical with the ability to understand and interpret large datasets and applying predefine guidelines, ensuring the accuracy and quality of annotations.

The Gen AI Annotators will be working within and promoting the Company Values – Be Brave, Be Wise, Be Proud and Exceed.

Duties and Responsibilities

Leverage your ability with English comprehension and domain knowledge in the rapidly growing field of Generative AI LLM and join our community of Annotators who play a crucial role in improving LLM.

As an Annotator, your role will be to create, assess, and refine pairs of questions and answers to improve a large language model. You'll generate realistic questions that someone might ask the LLM in a real-life context and provide the best possible answer.

This task will involve you reviewing a set of guidelines, create sample prompts and response in your area of expertise.

• Annotate English data accurately and consistently, and in accordance with predefined annotation guideline

• Evaluate the quality of existing data resources, as well as the output of machine learning classifiers and internal tools

• Develop, implement, and maintain guidelines and procedures for consistent, high-quality classification and content creation and organization

• Perform basic research as needed to annotate accurately

• Provide feedback on the annotation tasks and contribute to the continuous improvement of the data annotation process

• Provide insights regarding observed patterns in the annotated data

• Research new entity categories and best practices for organizing them

Essential Competencies:

We're seeking individuals from diverse backgrounds, who have gained experience across domains listed in the job advertisement. The suitable candidate must have a deep-rooted passion for delivering success.

Essential competencies needed for this role are:

• Native High Proficiency in Vietnamese

• High Proficiency in English – C1 Level minimum as per the CEFR.

• Educational background : Degree Level 7 & above

• Understanding common social norms (Social dynamics, social media, popular culture)

• Ability to efficiently work to specified project delivery deadlines

• Communication & interpersonal skills

• Proficiency in Microsoft office suite

• Excellent attention to detail

• Must be a good team player

• Flexible and innovative

Candidate Experience:

• Ability to reference online resources, rephrase and write cohesive, accurate, responsive, and sometimes empathetic answers to the prompts in the perspective of a LLM.

• Ability to ask and/or answer specialized domain free-form prompts at university level difficulty.

• Experience of data and trend analysis, and insights.

• Experience of developing & implementing a range of initiatives.

• Experience working in a constantly changing environment.

• Able to work independently and collaboratively; must be able to manage multiple activities simultaneously and execute decision with judgment and discretion.

• They will have a strong performance ethos and personal commitment to achieving outstanding customer performance.

Benefits and perks:

• Health Insurance

• 25 days Annual Leaves

• Extensive Training & Development

• Access to Covalen’s Wellness Programs.

• Tax Saver Travel Card

• Bike to work scheme

What would you bring? As a valued team member, you'll play a crucial role in delivering customized BPO solutions, ensuring our clients achieve consistent high performance and meet their strategic objectives. Your expertise will contribute to our legacy of success in providing outsourced solutions for Fortune 500 companies.

Ready to be a part of our dynamic team? Explore exciting opportunities with Covalen – where your skills, ideas, and achievements are celebrated!

Equal opportunity employers:

At Covalen, we champion diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members. Our commitment to fostering an inclusive environment transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community.

For more information, don't hesitate to reach out to this mail ID: [email protected] and your journey to becoming a valued part of Covalen starts here.

Apply Now or Reach Out for More Information.

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