Customer Care Representative
Location: Remote / Ireland / EMEA
Type: Full-time, 12 -18 Month contract
Are you passionate about delivering exceptional customer experiences?
Join a global technology company that connects millions of people to the products and services they love. We’re building a dynamic, multilingual support team to help our customers and partners around the world.
💬 What You’ll Do
In this role, you’ll work closely with a multicultural, globally distributed team to provide world-class customer support and ensure a seamless experience for our users.
Your day might include:
- Assisting international customers via email, chat, or phone with empathy and accuracy.
- Troubleshooting account, billing, or technical issues — and finding creative solutions that delight customers.
- Collaborating with colleagues across multiple time zones to deliver projects that improve customer satisfaction, legal compliance, and business performance.
- Sharing feedback and insights that help shape better products, training, and support content.
🧩 What We’re Looking For
- Fluency in English and at least two of the following languages: French, German, Spanish, Italian, or Portuguese.
- 1–2 years’ experience in a customer-facing or technical-support role.
- Strong problem-solving mindset and technical aptitude for troubleshooting software or account issues.
- Excellent communication skills, both written and verbal.
- A team-player attitude with the flexibility to work as part of a global remote team.
- A proactive, curious approach — you enjoy finding better ways to support customers and improve processes.
🚀 Why You’ll Love Working With Us
- Be part of a truly global team that celebrates diversity and collaboration.
- Work with industry-leading products that reach millions of users every day.
- Grow your career through ongoing learning, mentorship, and opportunities to contribute to impactful customer-experience projects.
- Enjoy a flexible, remote-friendly work culture built on trust and innovation.
If you’re a natural problem-solver who thrives in a fast-moving, multicultural environment — we’d love to hear from you!
Apply now and help us shape the next generation of customer experiences.
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