Flexsource are currently seeking a professional, confident, and reliable Night Manager to oversee Our Clients hotel overnight operations. This role is critical in ensuring guest safety, security, and exceptional service standards throughout the night, while supporting a smooth transition between evening and daytime operations.
The ideal candidate will be an experienced hospitality professional with strong night audit knowledge, front office expertise, and the ability to lead and support junior team members during overnight shifts.
Key Responsibilities
- Manage the hotel’s overnight operations, acting as Manager on Duty
- Serve as the main point of contact for guests during night hours, handling late arrivals, early departures, and guest queries
- Ensure effective handover communication between night and day teams, liaising with Front Office, Housekeeping, Food & Beverage, and Sales
- Monitor and maintain high service standards across all departments during the shift
- Complete the night audit, ensuring accurate financial closure and system rollover
- Assist with and supervise meeting and event room setups and breakdowns
- Ensure the safety and security of guests and staff, including regular patrols, fire walks, CCTV monitoring, and incident response
- Maintain accurate logs and reports of incidents, guest feedback, and unusual activity
- Train, guide, and support junior night team members
- Ensure all public areas are clean, secure, and prepared for the following day’s operations
Requirements
- Minimum of 2 years’ experience as a Night Manager in a hotel environment
- Strong knowledge of front office operations, guest service, and night audit procedures
- Experience with meeting room and function space setups
- Previous supervisory or training experience is a strong advantage
- Experience using hotel systems such as Hotsoft is preferred
- Ability to work independently and confidently during overnight shifts
- Excellent communication, problem-solving, and guest relations skills
- Strong understanding of health & safety, emergency response, and fire evacuation procedures