POLISH - CUSTOMER SERVICE REPRESENTATIVE
Our client, a Galway based healthcare business, seeks to hire a customer service representative who can speak fluent Italian. This is a permanent role reporting to the customer service manager.
This role will have hybrid working options after a probation period with the role being based in Galway City.
Responsibilities include:
· Responding to customer questions/concerns via phone, email and live chat in an efficient and effective manner
· Handle customer complaint, troubleshoot issues including pricing, billing inquires and order status updates.
· Assist customers with placing orders, returns, refunds or exchanges as per company policies.
· Collaborate with internal departments to resolve customer concerns effectively and efficiently.
· Maintaining knowledge of the company's facilities, websites, products, promotions, policies, and procedures.
· Representing the company in a professional, courteous, and efficient manner
· Complete documentation to in-house standards and be compliant with all in house procedures.
· Working in a safe manner at all times.
· Reporting to the Customer Service Team Leader.
Requirements include:
· Fluency in spoken and written Polish & English.
· Minimum 2 years’ experience working in a Call Centre or Customer Service department.
· Excellent communications skills.
· Excellent telephone and customer service skills.
· Ability to work independently and as part of a team in a fast-paced environment
For more information, please contact [email protected]
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#CplSeanKeating