Job Title: Project Officer
Location: Remote
Principal Duties and Responsibilities
The project officer is responsible for contacting a pre-approved list of contacts to verify and document information relating to the required project information. This role requires a high level of customer service, high volume phone and contact communication, excellent communication skills and will follow agreed processes. This role will be a remote work from home arrangement, and the necessary TI infrastructure must be available – i.e. broadband and private home office.
Administration
• Make and take calls, including video calls, from relevant stakeholders via telephone and remote meeting applications (MS Team, Zoom, Webex etc)
• Keep themselves appraised of the relevant documentation/procedures as relevant.
• Manage data – including maintaining, correcting, collating, interrogating, validating, and processing data
• Maintaining accurate up to date records filing systems and records.
• Provide administration support to management in preparing and collating materials.
• Assist with and / or prepare reports as necessary
• Record information and update project tracker
• Engage with state services and relevant stakeholder and provide required information and support to Service Managers
• Action all communications in a timely manner
• Represent the Service in a positive manner
• Maintain confidentiality of documentation, records etc
• Maximise the use of technology in ensuring work is completed to a high standard.
• Organise and attend meetings as required
• Take minutes at meetings and prepare for timely circulation following meetings
• Undertake any other administrative support and assignments as directed
• Use of Information Technology, e.g. word processing, spreadsheets, database, e-mail and internet.
Operational Performance
• To ensure that all queries/problems are resolved.
• Handle sensitive and confidential information as per GDPR guidelines
• Identify potential problems / inconsistencies in a timely manner and consult with Management
• Actively participate in innovation, support change and improvement initiatives and implement agreed changes to the administration of the service
• To assist in the development of materials for reporting on programme achievements
• To manage effective relationships and communications with all stakeholders.
Oversight of data quality improvement programmes
• Assisting data quality improvement programmes required to improve the quality of data inputs.
Building Relationships/Communication
• Possesses the ability to explain, advocate and express facts and ideas in a professional manner, and actively liaise with individuals and groups internally and externally
Standards, Policies, Procedures and Legislation
• Maintain own knowledge of relevant policies, procedures, guidelines and practices, to perform the role effectively
The above Job Specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him / her from time to time and to contribute to the development of the post while in office.
Please apply in for the role with you current CV
