Quality and Compliance Lead

Servisource, part of the Cpl Group, wishes to appoint a Quality and Compliance Lead responsible for ensuring that compliance levels for all Care Staff are maintained to a high standard. 

This role shall be responsible for compliance with regulatory requirements and minimise any business interruption. The role involves managing existing accreditation while also preparing applications for accreditation under new standards. 

Cpl is an equal opportunities employer and welcomes applicants from all backgrounds. We recognise that a diverse and inclusive workplace will better our relationships and services with our clients, our candidates, our communities, and one another. Be You, Be Kind, Be Proud

Duties of the role will include but are not limited to;

• Responsible for the development departmental policies and procedures to assure applicable regulatory requirements are fulfilled

• Manage direct reports to assure that Quality Assurance responsibilities of applicable regulations are fulfilled

• Assure staff receives appropriate regulatory training and mentoring to enable the execution of regulatory responsibilities

• Assist in the development and presentation of regulatory training for Quality Assurance and operations staff

• Communicate all identified compliance and quality risks to his/her supervisor and manage the risk management system for UK activities

• Schedule resources to manage compliance systems and assure timely completion of: 

(1) audits of regulatory records and reports; 

(2) inspections of facilities and equipment; 

(3) investigations, 

(4) audits of methods, practices, and controls; 

(5) review/approval of SOPs

• Interface with Regulatory Agencies during inspections

• Prepare site/operation personnel for client and regulatory audits and prepare appropriate summaries and reports of such audits.

• Review and endorse Quality Assurance reports of audits and inspections to assure proper and consistent interpretation of regulatory requirements and corporate policies

• Coordinate the preparation of regulatory and client audit responses and corrective action commitments.

• Track corrective actions and apprise management of their status.

• Assure that all records and reports are prepared, communicated, and retained in accordance with applicable regulatory requirements

• Meet with operations personnel to explain audit findings, resolve conflicts, and consult on corrective and preventative actions

• Assure vendors and suppliers identified/designated are assessed for the compliance with applicable regulatory requirements.

• Administer programs for measuring compliance and quality through pertinent metrics on key performance indicators and provide periodic reports to management. 

• Assure that Corporate Quality and Compliance Policies are implemented and administered at the site/operation

• Assist in the development of short- and long-range operating objectives, organizational structure, staffing requirements and succession plans

• Perform all other related duties as assigned

• Manage the compliance team in the UK. Ensure team are meeting KPIs in relation to temp staff compliance

• Remove any blockages impeding the compliance team.

• Report compliance figures to the management and individual divisions. Work with individual teams to ensure staff compliance figures are in line with KPIs and metrics

Essential Requirements

• Strong written and oral communication, and proficiency in the English language

• Previous compliance and/or administrative experience within the UK regulations and legislations

• Good working knowledge of CQC regulations

• Fully proficient in IT systems, particularly Microsoft Office suite

• Excellent time management and organisation skills

• Ability to prioritise, multi-task and meet deadlines

• Excellent interpersonal skills with the ability to collaborate cross-functionally

• Access to a car or transport as travel will be involved 

Organisational Benefits 

• Servisource is a large organisation offering huge scope for career development

• You can take advantage of a variety of internal training and professional coaching programmes on offer

• There is a fantastic social scene, with a vibrant sports and social club allowing staff to become better acquainted outside of the office

• Maternity benefits

• Excellent holiday entitlements

• Flexible working arrangements

• Servisource monthly discounts

• Optional health and pension scheme

All applications will be treated with the strictest of confidence

*Due to the nature of the business, management reserves the right to amend the job description in line with the needs of the business and current economic climate*

Cpl is an equal opportunities employer and welcomes applicants from all backgrounds. If you require any adjustments or accommodations for your application/interview, please let us know and we will be happy to help

Contact Details: Jane O'Rourke, [email protected]