Cpl HR recruitment are looking to hire a Senior HR Manager for a South Dublin client which will be fully onsite.

The Senior HR Manager will be an experienced HR professional with a proven track record in the Business Process Outsourcing (BPO) sector to lead and deliver HR services across the full employee life cycle. This role is hands-on and strategic, with a strong emphasis on employee relations in a high-volume, complex and fast-paced environment. The Senior HR Manager will lead a team of HR professionals, driving operational excellence, ensuring HR compliance and fostering a positive, high-performance workplace culture.

The role requires close collaboration with the centralised Group People Experience (PE) team, who provide specialist expertise in areas such as employment law, data protection, HR policy development, and strategic people initiatives. Equally, this role demands strong partnership with operational leaders and key stakeholders on a client site, ensuring HR support is aligned with the business’s operational priorities and responsive to client needs. The Senior HR Manager will act as the local HR lead, ensuring Group PE frameworks are implemented effectively while adapting delivery to meet the fast-changing demands of a BPO environment.

The Senior HR Manager will be an integral contributor to the overall success of the organisation, working within and promoting the Company Values – be brave, be wise, be proud and exceed.

Key Responsibilities

Leadership and Team Management

Lead, mentor, and develop a team of HR business partners, advisors, and administrators.
Set clear objectives and performance metrics for the HR team, ensuring high service delivery standards.
Actively contribute as a member of the wider HR leadership team within the wider group, collaborating on cross-business initiatives, sharing best practice, and supporting the delivery of the organisation’s overall people strategy.

Collaboration with Group HR, Business Leaders & Client Stakeholders

Work in close partnership with the centralised People Experience team to ensure people practices are aligned with group standards and policies.
Seek guidance and expertise from Group PE team on complex legal, data protection, and compliance matters, and provide operational insights to inform policy development and workforce strategy.
Build strong, trust-based relationships with operational leaders and senior managers on site, acting as a strategic partner on all people matters.
Work alongside stakeholders to understand the needs of the business and its clients, ensuring HR solutions are aligned with operational priorities, service level commitments, and contractual obligations.
Anticipate and respond quickly to client-driven changes, providing agile HR support that balances client requirements with employee engagement and legal compliance.
Serve as a bridge between HR, operational teams, and client expectations, ensuring proactive communication, issue resolution, and alignment on workforce strategies.
The Senior HR Manager will introduce, lead and influence site specific management initiatives in order to address concerns that will enhance overall performance and build the overall human capital capability of the organisation.

Full Employee Life Cycle Management

Oversee HR related onboarding processes, ensuring a seamless candidate-to-employee transition. HR Administration, HR Data Reporting, Redeployment & Redundancies, Employee Relations, Case Management, Auditing, Compliance, Performance Management, Legal, Policies, Procedures & Processes, Regulatory Requirements, Governance, Retention, Absenteeism
Drive the induction and orientation programme to embed company culture and compliance from day one.
Lead performance management frameworks, ensuring alignment to business objectives and capability development.
Manage absence and attendance to maintain operational efficiency.
Oversee exit processes, ensuring smooth offboarding and actionable feedback capture.
He/she is accountable for all aspects of HR compliance and touchpoints across: legal, client requirements, , HR managed Data, mandatory training, regulatory requirements, risk management, systems and tools, team workforce management.
As part of the governance model, implement and close out corrective action plans where required, managing, and coordinating blueprint projects, group compliance and internal audits.

Employee Relations Focus

Act as the senior escalation point for complex and sensitive employee relations issues, including grievances, disciplinary matters, investigations, and mediation.
Provide expert advice to senior leaders on ER best practices, legal risks, and resolution strategies.
Ensure consistent application of HR policies and procedures in line with employment law and industry standards.
Manage high-volume ER casework typical of the BPO sector, balancing business needs with fair outcomes.
Work in collaboration with Group Legal and People Experience SME’s on key cases and issue.

HR Operations & Compliance

Ensure all HR documentation, contracts, and policies are compliant with relevant employment legislation in all jurisdictions of operation.
Maintain accurate HR records and data, ensuring GDPR compliance and enabling data-driven HR decisions.
Ensure departments are compliant with all industry standard compliancy frameworks implemented by the organisation and/or its clients
Partner with operations to anticipate workforce challenges and proactively address retention risks.

Culture, Engagement & Projects

Partner with leadership to design and implement initiatives that support employee engagement, diversity, inclusion, and wellbeing.
Manage project budgets, resources and timelines to ensure delivery within scope and cost parameters
Create and sustain a workplace culture that embraces and leverages the strengths of a multicultural workforce, ensuring all employees feel valued, respected, and able to contribute fully.
Anticipate and address the challenges that can arise in a culturally diverse environment, such as communication styles, work practices, and expectations, ensuring these are managed with sensitivity and fairness.
Promote cross-cultural understanding and collaboration through targeted HR policies, training, and engagement activities.
Support change management projects, ensuring effective communication and employee buy-in.
Evaluate project impact and embed learnings into ongoing HR best practices.
Promote and maintain a positive health, safety and welfare culture and safe work environment in conjunction with the organisation Health & Safety Statement.

Essential:

Significant HR management experience within a BPO environment (minimum 5 years in a leadership HR role).
CIPD accredited
Strong commercial acumen
Proven ability to manage high-volume, complex employee relations casework in a fast-paced setting.
Strong knowledge of employment law and HR best practices.
Experience leading and developing HR teams.
Excellent interpersonal, communication, and influencing skills.
Strong organisational skills with the ability to manage competing priorities.

Attributes & Behaviours

Resilient and calm under pressure.
Pragmatic problem solver with sound judgment.
Confident in challenging and influencing senior stakeholders.
Adaptable to evolving business needs and priorities.

If you have the experience for this role and the skills to match, get in touch with your CV to [email protected] to find out more