We’re seeking an experienced ServiceNow Architect to lead the design, architecture, and continuous improvement of the ServiceNow platform across core ITSM and related modules. This role is ideal for a hands-on technical leader who can drive platform strategy, ensure best practices, and deliver scalable enterprise solutions.
Key Responsibilities
- Define and maintain the overall architecture and roadmap for the ServiceNow platform.
- Lead the design and implementation of ITSM modules (Incident, Problem, Change, Request, CMDB).
- Architect and deliver reporting and analytics frameworks using Performance Analytics, Reporting, and Dashboards.
- Collaborate with stakeholders to gather requirements and translate them into scalable, effective ServiceNow solutions.
- Ensure adherence to governance, security, and performance standards.
- Design and manage integrations with external systems (e.g., monitoring, HR, finance, and other enterprise tools).
- Provide technical leadership and mentorship to ServiceNow developers and administrators.
- Conduct regular architectural reviews to align with enterprise IT strategies.
- Stay up to date with new ServiceNow releases and features, recommending adoption strategies.
Skills & Experience Required
- Proven experience as a ServiceNow Architect within enterprise environments.
- Strong expertise in ITSM processes and core ServiceNow modules.
- In-depth knowledge of ServiceNow architecture, platform capabilities, and limitations.
- Experience with Performance Analytics, Scheduled Reports, and Dashboards.
- Proficiency in JavaScript, Glide scripting, Flow Designer, and IntegrationHub.
- Strong understanding of CMDB design, data models, and service mapping.
- Excellent communication and stakeholder management skills.
- ServiceNow Certified System Administrator and Certified Application Developer preferred.
- ServiceNow Certified Technical Architect certification highly desirable.
Contract Type: Permanent
Location: Dublin / Hybrid
Salary: Competitive, based on experience
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