Role: Training Specialist
Location: Limerick
Work model: Onsite
Working hours: Monday to Friday - 9am-6pm - 40 hours / week
Contract type – Permanent, Fulltime
The Training Specialist is accountable for the design and delivery of all appropriate Training Courses for Covalen. The Training Specialist will work closely with Covalen Management and teams to ensure that all training and goals and objectives of the accounts are met and delivered. This is an interactive role fulfilling front-line and advisory functions. Work closely with management to support and drive results of teams.
The Training Specialist will be working within and promoting the Company Values – Be Brave, Be Wise, Be Proud and Exceed.
Responsibilities
- Implementation and delivery of new and existing Training and policies and procedures.
- Ensure that all staff trained have the required knowledge once training is rolled out and complete.
- Managing training occupancy and following up where necessary on attendance issues.
- Ensure that all new starters receive adequate training according to their role and their desk.
- Ensures that all curriculum, training materials, and training plans/schedules are up to date.
- Ensure that all handbooks, procedures, tools & systems are up to date.
- Escalate any training issues with Management, e.g., Misuse of Go-Live procedure.
Duties:
- Designs and delivers training courses for Covalen.
- Develops and implements all required programs in line with Covalen objectives.
- Prepares training material and documents.
- Plans, designs, and delivers applicable New-Hire initial training and delivers all relevant product and technical tools training.
- Conducts Training Needs Analysis across the business where required.
- Identifies trends and areas of opportunity to drive continuous improvement in customer satisfaction.
- Serves as the point of contact for all training issues for assigned accounts.
- Produces standard and ad-hoc training reports as requested.
- Acts as a mentor to all Coaches / Trainers / assessors within the business to assist them in the development and support of all staff.
- Any training related administration tasks.
- Work in partnership with Operations and all support functions to ensure delivery to the business.
Essential Competencies:
The suitable candidate must have a deep-rooted passion for delivering success. The suitable candidate will have formidable experience and working knowledge of:
Teamwork:
- Communication with Colleagues on all current and Future tasks.
- Assist where necessary.
- Share Training ideas and best practice.
Client Relationship and Communication:
- Experience in communication with different stakeholders.
- Ability to communicate effectively - oral & written.
- Ability to communicate effectively with different groups.
- Ability to follow specific processes and procedures.
- Demonstrates high level of customer satisfaction in previous positions.
- Experience in Process Managed Environments.
- The ability to think and act towards delivering operational excellence across our various customers.
Problem Solving Techniques:
- Ability to identify problems.
- Ability to apply analytical and investigative training gap analysis to support business objective.
- Ability to handle challenging support situations.
Personal Interaction:
- Ability to convey knowledge to others.
- Ability to adapt to a changing environment.
Technical Requirements:
- Understanding of Microsoft Office Suite.
- Advanced knowledge of Microsoft Excel.
- Experience with LMS tools advantageous.
Initiative
- Work on one’s own initiative.
- Self-Develop.
- Trigger areas of improvement.
- Solution driven individual.
Candidate Experience:
- Minimum 1 year experience in a L&D or training.
- Able to work independently and collaboratively; must be able to manage multiple projects simultaneously and execute decision with judgment and discretion
- Good time management skills
- Ability to work and train in a multi-cultural environment.
- Training experience in both delivery and design is preferable.
- Ability to organize and follow-up on multiple tasks/details with accuracy and timeliness.
- Ability to lead and motivate others in the delivery of all necessary training throughout the company.
- Proven ability to identify, assess and prescribe developmental activities to improve performance.
- Strong interpersonal and organizational skills.
- Proficient in all MS Office Packages particularly MS Power-point.
- Excellent communication skills and fluency in English
What would you bring? As a valued team member, you'll play a crucial role in delivering customized BPO solutions, ensuring our clients achieve consistent high performance and meet their strategic objectives. Your expertise will contribute to our legacy of success in providing outsourced solutions for Fortune 500 companies.
Ready to be a part of our dynamic team? Explore exciting opportunities with Covalen – where your skills, ideas, and achievements are celebrated!
Equal opportunity employers:
At Covalen, we champion diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members. Our commitment to fostering an inclusive environment transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community.
For more information, don't hesitate to reach out to this mail ID: [email protected] and your journey to becoming a valued part of Covalen starts here.
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