Workplace Experience Specialist

Workplace Experience Specialist

Location: Limerick on site

Type : Permanent

Working hours - Monday - Friday 9am - 5:30pm

Salary: 30,000 - 35,000

Role Description

At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years. From established sectors to cutting-edge industries, our tailored BPO solutions forge powerful partnerships, helping clients achieve their unique goals. We've built enduring relationships in Financial Services, Technology, and Utilities, working with some of the globe's largest and most forward-thinking companies.

About Covalen We are a managed services company committed to enhancing customer service experiences in alliance with our clients.

Job Description

The Workplace Experience Specialist is central to creating a vibrant and inclusive environment. Reporting to the Head of People and Culture and the Operations Manager, you will oversee programmes relating to workplace culture, employee engagement, and efficient facility management.

Key Responsibilities Employee Engagement:

• You are responsible for implementing an Employee Engagement Strategy that motivates employees, connects them to our growth strategy and drives employee retention.

• Analyse and improve employee lifecycle touchpoints including but not limited to onboarding, performance management, development, progression and offboarding to ensure that we are providing a market leading employee experience linked to or brand, culture and measured against retention.

• Continually monitor internal feedback from employees & leaders to ensure we are providing the best experience possible. • Analyse the results of our employee surveys to identify priority areas and work with departments to co-ordinate and align engagement and communication strategies at local and company-wide level. Company Communication:

• Drive dynamic internal communications and intranet, creating channels that effectively connect our diverse workforce with our strategy, and promote our employer brand, fostering an informed, engaged, and aligned workforce.

• Prepare specialist communications including toolkits, change communications, announcements etc, that support change management strategies and ensure that they align with our brand and culture.

Facilities Management:

• Oversee office operations, collaborate with vendors, ensuring the smooth running of office facilities.

• Uphold stringent health and safety protocols, ensuring a secure, safe, and healthy working environment. Employer Brand:

• Ensure that our employee engagement programmes are being championed externally to attract talent and maintain a strong employer brand.

• Keep abreast of industry best practices, emerging technology, employer certifications and internal communication trends so we can continuously improve and be an employer of choice.

Qualifications

• Degree and or experience in a HR and Facilities role.

• Demonstrated ability to work autonomously and proactively.

• Strong communication skills and a commitment to diversity, equity, and inclusion.

• Effective at managing budgets and resources.

What We Offer

A dynamic and inclusive workplace. Career development opportunities.

Application Process:

Submit an application, CV, and detailed cover letter. The application process will consist of two interview stages. Stage 1: brief call with the hiring manager to discuss experience and suitability to the role. Stage two will be a competency-based interview and presentation with the Hiring Manager and Operations Manager. Covalen is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Contact Information For more details, contact our HR at [email protected]

Benefits

• Career development.
• Extensive training opportunities.
• Access to Wellness Programme.
• Access to Employee Assistance Programme.
• PRSA and Bike-to-Work scheme.
• Hive Medical Cash Plan.
• Tax Saver Tickets.

What would you bring? As a valued team member, you'll play a crucial role in delivering customized BPO solutions, ensuring our clients achieve consistent high performance and meet their strategic objectives. Your expertise will contribute to our legacy of success in providing outsourced solutions for Fortune 500 companies.

Ready to be a part of our dynamic team? Explore exciting opportunities with Covalen – where your skills, ideas, and achievements are celebrated!

Equal opportunity employers:

At Covalen, we champion diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members. Our commitment to fostering an inclusive environment transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community.

For more information, don't hesitate to reach out [email protected] your journey to becoming a valued part of Covalen starts here.

Apply Now or Reach Out for More Information.

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