Business Support Engineer - Are you Ex Meta / Facebook
β¬78,000 per year
9 month contract
3 Days on site Dublin 4
π§βπ» βοΈBusiness Support Engineer to provide technical support to our managed partners and enterprise-scale customers who use Business API.
The Business API, our enterprise solution, helps medium and large businesses communicate with customers all over the world, so they can connect with them on in a simple, secure, and reliable way.
We are looking for people who have the expertise of managing technical integrations, fostering developer/business relationships, and who have a desire to improve the support experience of our customers.
Responsibilities
Assist our customers in managing complex enterprise systems, and high-quality tools that enable their business.
Become an expert on the Business Platforms and how to best deploy and troubleshoot them.
Act as a trusted advisor to partners in developing and prioritising comprehensive, data-driven tool improvement requests and raise core problems to our Engineering and cross functional partners.
Act as a portal for technical communication between outside developers and our product teams.
Qualifications
BA/BSc degree in Engineering, Computer Science or related field or international equivalent.
2+ years of programming experience.
2+ years of project experience, communicating with people at all levels (internal and external).
Analytical-thinking and problem-solving experience.
Experience working across a global multicultural and multilingual team
Experience communicating with cross-functional partners (both technical and non-technical audiences)
Experience
- Working autonomously and prioritising work with minimal input.
- Proven experience collaborating and communicating across a global team and with external partners.
- Experience with the full web stack, REST API development and technologies, and bug management support and with large scale enterprise system development.
- Process change management or process improvement.
- Working in a technology company, consulting firm or equivalent fast-paced environment.
β’ Knowledge of API / Business messaging
β’ Support experience
β’ Good attitude β willing to learn
β’ Business support engineering team
β’ Will provide tier 3 level of support β most specialised level of support.
β’ Working with low volumes and high complexity cases.
- Ex Meta is preferred
π¨Send your CV + Cover Letter π¨to [email protected] with subject
βπ‘Business Support Engineer β
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