Customer Service Representative – GERMAN Speaker - DUBLIN

CUSTOMER SERVICE REPRESENTATIVE – GERMAN SPEAKER - DUBLIN

Provide Customer Service Support in the financial services sector to customers of a global bank, provision of information, resolution of queries, communication with internal customers and handling of complaints.

KEY DUTIES AND RESPONSIBILITIES:

·      Provide Information on Pension Payments, Payment Methods, Miscellaneous Queries

·      Handle questions on International Payments                                 

DESIRED MINIMUM REQUIREMENTS

Education and Experience:

·      Successful completion of relevant certificate / diploma / degree course: Banking, Accounting or Business Studies

·      Fluency in German and English (C1)

·   Minimum 1-year experience in a customer service environment, preferably in a finance, banking, payments, or pensions sector

·      Excellent knowledge of Microsoft Office products

Essential Skills and abilities:

·      Ability to function in a fast-paced environment where standard of quality and timeliness are established

·      Must possess excellent PC skills

·      Must be goal orientated

·      Ability to speak, read and comprehend appropriate language(s), including English and possess good verbal communications skills

·      Must possess superior listening skills

·      Ability to deliver information at customer’s knowledge level in an understandable manner

·      Strong interpersonal skills and ability to think independently and follow through effectively

·      Ability to apply a logical problem-solving approach to resolving customer problems and enquiries

·      Must be numerate and possess excellent attention to detail

APPLY NOW to [email protected]